8:00am – 2:00pm:       Exhibitor Display Set-up (hall closed to all except exhibitors) (Marsalis Hall B,
                                        Exhibition Level)

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8:45am - 9:15am:        Continental Breakfast for Learning Labs (Cumberland)

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8:00am – 5:30pm:       TTA Registration Desk Open (Marsalis Foyer, Exhibition Level)

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9:15am – 10:15am

• Technology Track: Fraud in NEMT (Cumberland KL, Exhibition Level)

  • Speakers: 

    • Dan Reid, President/Managing Member, Grove Transit (Hattiesburg, MS)

    • Heather Williams, Training Manager, MediRoutes (Evansville, IN)

  • Description: What can your company do to crack down on fraudulent claims? Learn how to develop the most trustworthy claims in the industry. Don't miss this opportunity to equip your company with the tools and knowledge needed to safeguard against fraudulent claims and foster trust within the industry. Join us for an engaging discussion that could redefine your approach to claims management. 

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• Loss Control Track: Strategies to Reducing Risk & Minimizing Premiums (Cumberland GH, Exhibition Level)

  • Speakers:

    • ​Steve Yaffe, Proprietor, Yaffe Mobility Consulting (Charlotte, NC)

    • Robbie Werth, Project Manager/Business Development, WeDriveU/Diamond Transportation (Alexandria, VA)

  • Description: Join us for an insightful session that delves into the critical aspects of managing transportation operations efficiently and effectively. In this session, we will explore key areas and resources including vetting drivers' qualifications during the hiring process, comprehensive driver training programs, and the procurement of durable vehicles, including accessible options tailored for all passengers. 

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• Operations Track: Value-Based Product Offerings -Service Levels (Cumberland IJ, Exhibition Level)

  • Speaker: Jeremy Scalzi, Director of Business Development, M7 Ride (New York, NY)

  • Description: This impactful session will focus on mastering the art of justifying higher prices in the transportation industry through tailored services. We will delve into key strategies for identifying and implementing service levels and modes that align with passenger needs, enabling you to stand out from the competition. 

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10:30am – 11:30am

• Technology Track: Does Your Technology Meet Your Evolving Needs? (Cumberland KL, Exhibition Level)

  • Speakers:

    • Vishal Dhawan, CTO, Curb Mobility (New York, NY)​

    • Kevin French, CEO Americas, iCabbi (Ottawa, ON)

  • Description: Most of us take the “Joe Rubino” approach to service offerings.  In other words, “If you look out your window and see someone being transported by somebody else, you need to figure out how to get that business.”    These days as we evolve into new markets and service offerings, it becomes even more important to understand how these new offerings can or will be reflected through your existing technology platforms.    Proprietary client software, APIs, and existing software; you need to understand how to make all of these work together.   Our panel of technology experts will explain the things you need to consider when trying to determine how, or if. your new evolving business segment is reflected in your technology program.  

 

• Loss Control Track: Circle of Life In our Business (Cumberland GH, Exhibition Level)

  • Speaker: Frank Ciccarella, Owner, Synergize Consulting, LLC (Chicago, IL)

  • Description: Just like in nature, business also experiences a cycle of growth, change, and adaptation. Training of our employees serves as the nourishment and foundation that fuels this cycle, ensuring the health and vitality of our business. Let’s navigate the road to success with core concepts and foundational practices. 

 

• Operations Track: Fleet & Securement Equipment (Cumberland IJ, Exhibition Level)

  • Speaker: Darren Reaume, Q’Straint

  • Description: This session will cover a variety of equipment needs for student transportation, including vehicle types, to securement tools and equipment, from transporting 4–5-year-olds, and students with developmental disabilities, to ADA securement best practices.  

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11:30am – 1:00pm:   Lunch on Your Own 

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​12:00pm - 1:00pm:   Open Meeting of the Taxicab Paratransit Association of California (TPAC)(Cumberland E,
                                      Exhibition Level)

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1:15pm – 2:15pm:      Alternative Risk Insurance Strategies 101 (Marsalis Hall A, Exhibition Level)

• Speakers:

  • ​Dan Reid, President/Managing Member, Grove Transit (Hattiesburg, MS)

  • Andrew Don, COO, Research Underwriters (Pittsburgh, PA)

  • Stewart Felvey, Sr. Agent, Transportation, The Hilb Group (Richmond, VA) 

  • Corey Ricketts, National Interstate Insurance, (Cleveland, OH) 

  • Matt Lammel, Paratransit Insurance Company 

• Description: For many of us these days, insurance is the first or second largest line item on the expense side of our P&L, and there often seems little we can do about it.  One solution many fleet owners are turning to is alternative risk strategies, such as Captive Insurance Programs and Risk Retention Programs to control their expenses, and, hopefully, reap the rewards of a good loss control program.  Those just starting to dip their toes in the captive pool often find it very confusing, and downright daunting.  Is it a member-owned or rented program, and does it matter? Retentions, risk sharing allocations, loss fund balance, collateral, and loss reserves are just some of the many terms you need to familiarize yourself with before you can decide if captive insurance, and more specifically which captive insurance program, is right for your business.  Come hear a panel comprised of insurance experts as they walk you through the ABCs of captive insurance programs and other alternative risk insurance programs.  At the end of the session, you’ll be well-equipped to dip your toes into these seemingly murky waters.   

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2:30pm – 3:45pm:     Opening General Session (Marsalis Hall A, Exhibition Level)

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4:00pm – 7:00pm:     Grand Opening of Expo Hall & Reception (Marsalis Hall B, Exhibition Level)​

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6:00pm - 7:00pm:       New Member Reception (Invitation Only) (Bryan Beeman, Atrium Level)

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7:05pm:                         Expo Hall Closed